Automotive

Against the backdrop of declining sales figures, the continual expansion of service centres, an increase in guarantee times and guarantee services, there is a need to act in the car trade. So that they can grow to meet the requirements of the market, manufacturers, suppliers and retailers must look after their increasingly tough emergent daily business in the fight for quotes, market share, profit and customer loyalty as well as the re-organisation of their business.
Besides the classic automatisation areas of production and logistics above all the sales area concurrently hides an enormous potential for optimisation due to its high share of the costs at over 30%.

A series of measures like the thinning out and up-skilling of the retail network, the establishment of new forms of marketing, the definition of measurable services levels or efficient distribution and stock control with less equity tied-up require the networking of all production and sales processing steps involved by means of universal processes and technology. Networked IT systems are the vehicles for these processes accordingly. These facilitate a so-called “real-time enterprise” in which all relevant company information is available which meets requirements, is real time and customer orientated.

S&T and The Information Management Group advises retailers, importers and manufacturers strategically on their future process organisation and infrastructure development. Together we implement processes and solutions for the car trade enabling profitable selling, the import and ordering process, the guarantee and replacement parts business, the integration of leasing and fleet business as well as platforms for managing the retail network and efficient vehicle and customer management. With these universal services we accompany car manufacturers and retailers helping the future of car retailers in the information age.

Modern information systems and communication systems are being deployed which facilitate the networking and integration of business services of all partners involved in the supply chain over company borders.