CRM systems
Implementing information support in customer relationship management is the right step to take in order to gain a competitive edge. Working with customers is the core element of every deal. Building our relationship starts at our first meeting and in actuality never ends because we aim to have repeat customers. A successful relationship requires a lot of effort and this is where solutions that help you work with your customers efficiently step in.
S&T Slovenia offers a support solution for working with customers effectively. Designed to support sales activities, the solution covers sales and the related or support activities (marketing, implementation, call centres, after sale services, management).
Advantages of our solution
We offer a highly efficient tool with comprehensive support for sales and after sale activities.
Areas covered by our solutions:
Sales
- Entering customers – all entries are visible to everyone within the company immediately
- Support in searching for sales opportunities
- Allows monitoring of issued offers
- Allows the harmonisation of the sales strategy for a uniform approach to customers
Marketing
- Support for marketing projects and activities
- Easy access to customer contact details
- Help with sending presentation material to customers
Implementation
- Provides an overview of sales activities
- Allows the harmonisation of available capacities in accordance with entered deals
Management
- Allows monitoring of key sales performance indicators
- Forecasting
- Allows transferring of sales documentation (offers and contracts)
After Sale Services and Call Centres
- Logging of call events
- Allows the performance of servicing requests
This solution enables you to create user-friendly centralised customer overviews. At the same time, the solution will automate your business processes and simplify and facilitate your operations.
