IT Service Management and Service Centre Setup
IT and the services it offers are becoming an ever more important element in company operations. Their quality and level of harmonisation with a company’s operations affect that company’s profit or loss. At the same time, the trend of reducing operating costs is becoming more pronounced, affecting the amount of funds that information and communication technology departments have at their disposal.
The most effective way to having quality and business-tailored IT solutions is by performing effectively all the activities involved in their provision and support.
S&T Slovenia possesses many years of experience and numerous references in managing IT services and in setting up service centres.
Our services include:
- Consultancy in process planning
- Education and consultancy on managing services in line with the ITIL methodology
- Tool implementation, adjustment and localisation
Advantages of our solution for your business:
- Comprehensive process management using IT
- Compliance with international standards (ISO/IEC 20000) and best practice frameworks (ITIL, COBIT)
- Easily reviewable IT services and the activities involved in their provision and support
- Higher level of IT services
- Service level definition (SLA)
The service centre is the key link between users of IT services and IT departments or IT solution providers. Within the framework of the service centre, the primary part of the activities is mostly intended for the introduction of a user assistance process that follows best practice as recommended by the ITIL set of best practices, which is the most prevalent way of performing IT (ITSM) services.
For this new process to operate in accordance with expectations and to allow you to make the switch from the existing reactive to the future proactive practice, it needs to be supported with a suitable upgradable tool that will allow a sufficient level of integration into the existing environment. Later on, the same tool must support the other processes involved in providing and managing IT services.
